Training Planning Administrator, Swire Marine Training Centre (Singapore)
“Keep an open mind about your job and the responsibilities that come with it.”
Can you share your journey in SPO and the work that you do?
My journey in SPO has been a pleasant one that is filled with lots of learning opportunities and growth. On a day-to-day basis, I handle majority of administrative work for our seafarers who are in Singapore for training. These include organising and overseeing hotel accomondation and transport requirements for course participants, liasing and planning with our manning teams on scheduling of sea-going employees and organising monthly social events for our seafarers to mingle and network with SPO’s management team in Singapore. I'm also the focal point for administrative matters with various departments to co-ordinate workshops and conferences.
Being a Marlins-certified test invigilator and a Test of Spoken English (TOSE) English interviewer, I also carry out invigilation for seafarers who are taking the English Language test and provide TOSE training as an assessor. For the TOSE training, I interview seafarers, report on their results and grade them based on their spoken fluency and accuracy, listening comprehension and level of English Language competency.
I’m responsible for the smooth running of operations at the training centre, which includes the maintenance of office equipment, security access and facilities management. As a Training Planning Supervisor, I also keep a close watch on the well-being of my colleagues and our seafarers who come to SMTC for training, both in my professional and personal capacity. I’m always open to lending a listening ear whenever they need it.
How has SPO developed you as an individual and as a professional?
Working in SPO has opened doors to many opportunities to interact and collaborate with the management and external stakeholders for matters pertaining to the training centre. My supervisor has given me the autonomy and flexibility to propose and organise new benefit programmes for our seafarers and fine-tune work processes to enhance work efficiency. On the personal front, I’ve learnt to become more empathetic towards others. In the course of my work, I often listen to my colleagues’ challenges at work and try my best to give sound advice to help them resolve their problems and conflicts.
What advice would you give to someone considering pursuing a career in SPO?
Teamwork is very important when it comes to working in SPO. For new hires in SMTC, I always make sure that they are open-minded and flexible in the job expectations. At the training centre, we have a small team and we often have to help one another out, regardless of whether it falls within our job scope or not. Thus, we need individuals who are team players, proactive in helping others and are willing to shoulder added responsibilities when required. We work very closely as a team and it is important that everyone shares the same mindset and be willing to work together. The close cooperation and strong support of my co-workers has allowed me to contribute the best of my abilities at work.